For a short introduction to our x-iq-system, we have compiled serveral videos about our system for you.
You wouldt like to know more about our system x-iq an our work? Do not hesitate to contact us.
An outline of how to set up a customer file
In this video we show you how to set up a customer file in x-iq and how to navigate through this procedure to retrieve or process information.
Assimilating the monthly instalment payments of a customer
With this video, we want to show you how you can assimilate the monthly instalment payments of your customers to a delivery point in x-iq and then inform the customer by email quickly and easily.
Creating and testing an email template for communicating with the customer
This video shows you how you create an email template for communicating with your customer.
Saving a message received from a customer for follow-up
With the follow-up function in x-iq, you have the possibility of storing customer messages for a follow-up at a specific time.
Preparing an up-to-date account statement for a customer
This video shows you how to generate a statement of account in x-iq for a customer to a delivery point. You can then send this by post or as an pdf attachment by email.
Collect new emails and assign them to a customer
With this video, we want to show you, how to collect emails from your servcie mailbox and assign an incoming email from a customer to the relevant customer file.
Changing the surname of a customer
Sometimes it is neccesary to change a name in the customer file, for example, following the marriage of a customer. This video shows you how and where you have to make this change in x-iq.
Capturing the current meter reading of a delivery point
This video demonstrates the method of manually recording a meter reading in x-iq.