Our supplier activities include constant exchange of services and information between you, your customers, and your market partners.
It is our task to design this exchange in a secure, efficient, and redundancy-free manner, with reduced interface management, in front of a background of constantly changing regulations, and our goal is to continue improvement and automation.
We work toward this goal by continually developing our integrated “x-iq” supplier system and reliably and dependably completing the tasks that you delegate to us.
We supply you with an efficient customer management system. The processes are highly automated - the customer does not have to exert any effort.
All written correspondence with end customers is handled via process-controlled text modules.
This almost completely eliminates time- and cost-intensive individual correspondence.
Incoming and outgoing communication with your end customers and the market partners it handled or supported by our system and our service-team.
Integration nearly always allows the first person to respond to a customer communication to adequately address all concerns.
The process - service of statt-werk GmbH allows to trace back and map out the timely acquisition of new customers in a contractual relationship as per GPKE and GeLi Gas.
Where the process timeline management and plausibility checks of the data do not run smoothly, our specially trained staff can intervene carefully as efficiently.
We properly maintain and continually update the necessary market partner data for all of our clients.
Customers who use our system can place IT data administration and data security tasks in our capable hands.
We manage and monitor the server and database and guarantee smooth operation of our systems.
This helps you save time, minimise effort, and thus reduce overall investment costs.
User administration allows you to set access level for your users.
Standard user profiles are available which can be adapted to your individual needs.
Data Management & Reporting
We have pre-made the market roles of “Energy supplier” and “Balancing group manager” for your convenience.
Our system x-iq is then used to receive, send, and handle the up-to-date versions of EDIFACT messages.
In addition, we offer you various interfaces for data import and export.
Prepared data are also available to you for operative and strategic business decisions.
The debit (end customer) and credit (network operator) subsidiary ledgers are integrated into our system.
Advance payment plan administration, direct debiting, and other payment administration features including billing occur seamlessly within our system.
The network operator’s network charges (INVOIC) are audited and monitored.
Integration helps us guarantee that you do not have to pay network operators any fees that you would not also expect of your customers.
Only a lean interface is connected to your general ledger.